Thank you for purchasing a Brunecouture product! We are committed to providing you with high-quality women’s bags, if you are not satisfied with your purchase in any way, we will gladly provide you with returns and refunds.
In order to ensure a smooth return and refund process, please abide by the following return conditions:
Time Limit: You can request a return within 30 days of receiving the item.
Product Condition: The returned product must be unused, undamaged or worn, and must be in its original packaging and accessories.
Return Application: Please submit a return application in the following ways:
Contact our Customer Service Team by email (firstname.lastname@example.org) and include your order number and reason for return.
Attach a photo of the item in the email for reference.
Return Shipping: Unless there is a quality issue with the item or it was shipped incorrectly, you will be responsible for the shipping cost of the return.
Once we receive and review your return, we will process the refund as soon as possible. Refunds will be made to the original payment method used to purchase the item. Please note that it may take some time for the refund to appear in your account, depending on your payment method and how fast your bank processes it.
The refund amount will include the amount you paid for the item and will not include any original or return shipping charges.
The following situations may affect your returns and refunds:
Customized items: Due to the particularity of customized items, we cannot accept returns and refunds unless there is a quality problem with the item.
Discounted items: The refund amount for discounted items will be calculated based on the discounted price you actually paid for the purchase.
Return Delays: If you do not return an item as required by our returns policy, or if the item is not returned as required, we may not be able to accept your return request or provide a full refund.
If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer service team. We’ll do our best to answer your questions and provide the support you need.
Thank you for choosing Brunecouture! We want you to be completely satisfied with our products, and if you need returns and refunds, we will do our best to ensure your rights and a smooth process.